TECHNICAL SKILLS
Languages: Python, Ruby, SQL, MATLAB
Web Development: HTML, CSS, JavaScript, jQuery, XML
Miscellaneous: Search Engine Optimization, Microsoft Access, Microsoft Excel
EDUCATION
December 2015
Indiana University,
Bloomington, IN
Bachelor of Science in InformaticsMinor: Business
Cumulative GPA: 3.055
WORK EXPERIENCE
WebLink International
Indianapolis, IN
Web Developer
June 2015 – Currently
- Uses JavaScript, CSS, HTML, and related technologies in a .Net environment to maintain client websites.
- Integrates components of WebLink software into client website.
- Conducts quality assurance testing for websites to ensure proper functionality.
- Addresses client feedback on websites and makes updates or fixes as needed.
- Resolves miscellaneous web-related support tasks as assigned.
Form Assembly by Veer West, LLC
>Support & Onboarding Specialist
Bloomington, IN
August 2015 – June 2016
- Analyzed user requirements and assisted users with the design and integration of web-based forms through the FormAssembly software.
- Resolved technical user issues varying from troubleshooting CSS, HTML, and JavaScript errors, debugging, and configuring integration with other services such as Salesforce, Authorize.net, Paypal, Google Sheets, and FreshBooks.
- Developed informative support documentation for the FormAssembly software.
Support Intern
May 2015 – August 2015
- Acted as lead in the evaluation of the implementation of the in-application support system, Intercom.
- Gathered feedback from the FormAssembly support team and FormAssembly users to evaluate the user experience of the Intercom.
- Developed and implemented a support team schedule that allows the FormAssembly support team to meet their target of having an average initial response time below 2 minutes.
Crane Federal Credit Union
Bloomington, IN
Teller
July 2013 – January 2014
- Established a strong rapport and credibility with credit union members by using effective communication skills to discover member needs.
- Resolved member concerns, implementing the solution(s) most satisfying to both the member and management.
- Assisted management in the daily balancing and weekly auditing of the Automated Teller Machine.
Old National Bank
Bloomington, IN
Customer Service Representative
January 2011 – September 2012
- Consistently exceeded sales and referral goals by promoting bank services and products.
- Established a strong rapport and credibility with customers by using effective communication skills to discuss and analyze customer needs.
LEADERSHIP EXPERIENCE
Old National Bank
Bloomington, IN
Teller Mentor/Senior Teller
June 2011 – September 2012
- Certified by Human Resources to train new tellers.
- Distributed cash to tellers, as needed, through vault buys/sales and conducted teller cash drawer audits.
- Maintained the cash vault, balancing it daily, and ensured that branch cash limits were not exceeded.
- Prepared outgoing cash shipments to vendor and placed orders for incoming cash shipments.
- Oversaw the daily balancing and weekly auditing of the Automated Teller Machine.
Kicks Dance Studio
Bloomington, IN
Dance Instructor
June 2009 – June 2010
- Taught various jazz and hip-hop classes to students between the ages of 9 and 18.
- Created a fun learning environment for students.
- Developed fun choreography tailored to each class and age group.